As a service leader, you’re ready for change. You can no longer afford to give in to the effects of seasonality.

Overwhelming swings in service demand strain resources and lead to never-ending customer and employee satisfaction woes. Your team is fighting a losing battle by attempting to handle all the work at peak times. Then you find yourselves desperate to keep technicians busy in the slow season.  

While the stress for you, your team and your customers is challenging at best, when these seasonal swings go unmanaged, it also results in profit leaks and missed opportunities that your dealership cannot absorb today.

To outperform in the service department, you must learn to master offseason scheduling. That is the goal of this powerhouse session from service guru Max Materne. You’ll discover how to effectively manage fluctuations in demand by taking control of your service scheduling.

By studying your seasonality patterns and implementing strategic scheduling and outreach initiatives, you can balance your team’s workload, enhance your service department’s efficiency, grow revenue and fatten your bottom line.

• Pick-up techniques for analyzing and interpreting historical data, thus identifying  seasonality patterns

• Discover how to implement supply and demand scheduling to balance workloads effectively

• Learn to develop outreach initiatives that engage customers during the offseason

• And gain the ability to enhance customer satisfaction by reducing wait times and providing timely service.

Max Materne, a seasoned consultant with Garage Composites, has a proven track record of driving profitability and operational excellence in the marine industry. He founded and built an award-winning, multi-site motorcycle and scooter dealership, which he successfully sold in 2019. Since 2016, Max has worked with over 300 dealerships across the marine, powersports, and RV industries. His hands-on approach, rooted in extensive experience in service departments and executive management, offers marine dealers a fresh, customer-focused perspective on improving processes and performance. Max’s engaging presentations at the Marine Retail Association of America’s annual conference inspire and motivate dealers to elevate their business practices.